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Product Selection & Compatibility
We offer a comprehensive range of physical security and fire safety products, including door hardware, access control systems, surveillance cameras, fire alarms, smoke detectors, sprinkler systems, emergency lighting, and security safes. Our catalog includes both residential and commercial-grade equipment.
The best security system depends on several factors, including your building’s size, layout, occupancy type, and local code requirements. We recommend starting with our Security System Selector tool or contacting our technical team for a personalized recommendation. Our experts can help you design a system that meets both your security needs and compliance requirements.
Yes, all our products meet or exceed relevant safety standards and building codes. Each product listing includes specific compliance information, including UL listings, NFPA standards, and ADA compliance where applicable. We regularly update our inventory to ensure compliance with the latest regulations.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Technical Support & Installation
While we don’t directly provide installation services, we maintain a network of certified installers nationwide. We can connect you with qualified professionals in your area who are experienced with our products. Alternatively, if you’re working with your own contractor, we provide detailed installation guides and technical support.
Many of our products are designed to work with existing systems. However, compatibility depends on your current setup. Contact our technical support team with your system details, and we’ll help determine compatibility and integration options.
We provide:
- Pre-purchase consultation to ensure you select the right products
- Technical documentation and wiring diagrams
- Phone and email support during business hours
- Emergency technical support 24/7 for critical systems
- Troubleshooting guides and video tutorials
Fire Safety & Compliance
Inspection frequencies vary by product type and local regulations. Generally:
- Fire alarms: Annual professional inspection, monthly self-testing
- Sprinkler systems: Quarterly to annual professional inspections
- Fire extinguishers: Monthly visual inspections, annual professional inspection
- Emergency lighting: Monthly testing, annual professional inspection
Yes, we provide all necessary documentation for your fire safety equipment, including testing certificates, maintenance records, and compliance documentation. Our systems can also generate inspection reports required by local authorities.
Ordering & Delivery
Some security products require verification of professional credentials or licenses. During checkout, you’ll be prompted to provide any required documentation. We verify all credentials before shipping restricted items.
Standard lead times for commercial orders vary by product:
- In-stock items: 1-2 business days
- Custom or configured systems: 2-4 weeks
- Large-scale commercial projects: 4-8 weeks Please contact our commercial sales team for specific lead times on your project.
Maintenance & Service
With proper maintenance, you can expect:
- Electronic access control: 7-10 years
- Security cameras: 5-7 years
- Fire alarm systems: 10-15 years
- Mechanical door hardware: 15-20 years Regular maintenance and updates can extend system life significantly.
While we don’t directly provide maintenance services, we can connect you with authorized service providers in your area. We also offer maintenance kits and replacement parts for all our systems.
Emergency Support
For emergency situations:
- Check our online troubleshooting guide for immediate solutions
- Contact our 24/7 emergency technical support line
- If needed, we can connect you with local emergency service providers
Yes, we maintain an emergency parts inventory and offer expedited shipping for critical components. Our technical support team can help identify the parts you need and arrange rapid delivery.
Training & Resources
We offer several training resources:
- Online video tutorials
- Detailed user manuals
- Live webinar training sessions
- Custom training documentation for commercial clients
Yes, we maintain an emergency parts inventory and offer expedited shipping for critical components. Our technical support team can help identify the parts you need and arrange rapid delivery.
Warranty & Returns
Warranty coverage varies by product:
- Electronic security components: 1-3 years
- Fire safety equipment: 2-5 years
- Mechanical hardware: 5-10 years Extended warranty options are available for most products.
Yes, defective items are covered under our standard warranty. Contact our warranty department for troubleshooting assistance and replacement procedures if needed.