Description
OnCall 24×7 Tech Support Service extends your initial 90-day technical support with a comprehensive support package. OnCall 24×7 services can be accessed via phone, chat, and email to address any technical challenges you may encounter. The service also includes proactive alerts for newly released firmware updates, enabling you to plan, download, and upgrade at your convenience. With an OnCall 24×7 Tech Support contract, customers receive a dedicated ProSUPPORT subscriber phone number for priority service, ensuring a response or call-back time of under four hours. Technical support requests are prioritized for rapid issue resolution. Please note that purchases of the OnCall 24×7 Tech Support contract are non-refundable.
