Description
Fluke Networks’ Gold Support is an all-encompassing support and maintenance program designed to provide extensive coverage for Fluke Networks’ products and accessories. This premium support service is tailored to reduce business downtime and maximize your return on investment.
Gold Support members receive the following benefits:
1. **Software and Firmware Upgrades**: Keep your products current with full access to the latest software updates through your personal account, enhancing technical efficiency and troubleshooting capabilities. Updates include Management Information Base (MIB) library enhancements for applicable products.
2. **Unlimited 24/7 Technical Support**: Augment your team’s expertise with priority access to our renowned Technical Assistance Center (TAC) through exclusive member phone numbers. Our highly trained experts in Eindhoven, Netherlands, and Seattle, WA, USA, provide support on a round-the-clock basis, including weekends and late hours, to assist with complex troubleshooting.
3. **Unlimited Access to Fluke Networks Knowledge Base**: Gain entry to a wealth of proprietary knowledge accumulated from years of customer support, along with insightful technical articles authored by our specialists.
4. **Members-Only Promotions**: As a member, you can take advantage of exclusive promotions and programs, which include product discounts and access to reconditioned equipment at special rates.
5. **Training Opportunities**: Benefit from a growing library of online training resources, including on-demand training videos and webcasts, available via your account on the Fluke Networks website.
