Description
Fluke Networks’ Gold Support is a comprehensive support and maintenance program designed to enhance coverage for Fluke Networks’ products and accessories, offering an unparalleled level of service to minimize business interruptions and maximize your investment return.
**Key Benefits of Gold Support Membership:**
– **Software and Firmware Upgrades:** Always keep your products up-to-date. Gain access to all software upgrades through “My Account,” ensuring the latest features for improved technical efficiency and troubleshooting. Updates also include Management Information Base (MIB) library enhancements for applicable products.
– **Unlimited 24/7 Technical Support:** Enhance your team’s expertise with priority access to our world-class Technical Assistance Center (TAC) via members-only contact numbers. Our highly trained technical experts, stationed in Eindhoven (NL) and Seattle, WA (USA), are available around the clock, including weekends and nights when most network changes occur, to assist with complex troubleshooting issues.
– **Unlimited Access to Fluke Networks Knowledge Base:** Enjoy exclusive access to a wealth of proprietary information accumulated over years of customer support, including technical articles authored by our experts.
– **Exclusive Member Promotions:** Benefit from “Members Only” promotions and programs, which may include product discounts, access to reconditioned equipment at special prices, and other exceptional offers.
– **Training Opportunities:** As a Gold Support Member, tap into our expanding library of online training resources, featuring on-demand training videos and webcasts available through MyAccount at www.flukenetworks.com/myaccount.
