Description
Fluke Networks’ Gold Support is a robust support and maintenance program specifically designed to provide comprehensive coverage for Fluke Networks’ products and accessories. This premier level of support is aimed at reducing business downtime and ensuring a high return on your investment.
Key benefits of Gold Support membership include:
– **Software and Firmware Upgrades**: Keep your products up-to-date with seamless access to the latest software upgrades through your personal account. These updates enhance functionality, boost technical efficiency, and improve troubleshooting capabilities, including upgrades to the Management Information Base (MIB) libraries for relevant products.
– **Unlimited 24/7 Technical Support**: Extend your team’s expertise with priority access to our renowned Technical Assistance Center (TAC) via exclusive member-only contact numbers. Our centers, located in Eindhoven (Netherlands) and Seattle (USA), are staffed with highly trained technical experts available around the clock, including weekends and overnight, to assist with complex troubleshooting inquiries.
– **Unlimited Access to Fluke Networks Knowledge Base**: Leverage valuable proprietary information curated over years of customer support. This includes access to technical articles authored by our experts to aid in network management.
– **Exclusive Promotions for Members**: As a member, benefit from exclusive promotions and programs, including special product discounts and access to reconditioned equipment at advantageous prices.
– **Training Opportunities**: Gain access to an extensive library of online training resources, offering on-demand training videos and webcasts via your account on the Fluke Networks website.
